REFUND AND RETURNS POLICY

At PLANINSURE, we strive to provide a satisfactory shopping experience. If you are not completely happy with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

• Returns: You may return most items within 30 days of the delivery date. Items must be in their original condition, unused, and with all original tags, packaging, and accessories.
• Non-returnable Items: Certain products such as personalized items, perishable goods, and gift cards cannot be returned.

2. Return Process

• Requesting a Return: To initiate a return, please contact our customer service team at info@planinsure.click with your order number and details of the item you wish to return.
• Return Shipping: The customer is responsible for return shipping costs unless the item is defective or was delivered in error.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process the refund to your original payment method. Refunds may take 5-7 business days to reflect on your account.
• Exchanges: If you prefer an exchange, please specify the item you wish to exchange for. Exchange availability depends on stock.

4. Defective or Damaged Items

• If you receive a damaged or defective item, please contact us immediately at info@planinsure.click. We will offer a full refund or exchange and cover return shipping costs.

5. Restocking Fees

• A restocking fee of up to 20% may be applied to returned items that are not defective or damaged.

6. Changes to the Refund and Returns Policy

We may update this policy from time to time. All updates will be posted on this page, and the date of the last revision will be reflected at the bottom.

LAST REVISED: DECEMBER 7, 2024